Systems Thinking in Action
 | Deliverology destroys service: Professor John Seddon addresses the faculty of California State University
In this video Professor John Seddon addresses the California Faculty Association on the dangers posed by Sir Michael Barber's 'Deliverology'  |  | John Seddon: Seminal moments that informed the evolution of the Vanguard Method
The Vanguard Method evolved as John Seddon learned from a series of seminal moments as he explains in this video. |  | Economy of scale - It's a myth!
John Seddon introduces private sector clients Laurence Barrett and Rob Brown, who explain why they first tried and then rejected Front office/back office shared services |  | A Tool too far: A Systems Perspective of Targets
Targets never delivered improvements in the public sector, and worse still gave an illusion of control. This article explains why, with evidence |
In The Press
Deming, Systems Thinking, and the Future
Quality Digest, 2nd September 2010, Don't be a copycat; think and learn | Lincoln Council tear up the rulebook
PRFIRE, Lincoln Council have used Vanguard systems thinking to transform their service. As always systems thinking shows catastrophic change in service improvement. | Reform of services was 'bunkum', claims Blair
The Guardian, 2nd September 2010, Former prime minister reveals errors made in early days of New Labour as it tried to reform public services by concentrating on outputs instead of structures, particularly in the NHS |
Systems Thinking Videos
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Podcast
Podcasts available in ITunes
Rethinking Lean Service
Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong
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Current News
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