Systems Thinking in Action
 | Economy of scale - It's a myth!
John Seddon introduces private sector clients Laurence Barrett and Rob Brown, who explain why they first tried and then rejected Front office/back office shared services  |  | A Tool too far: A Systems Perspective of Targets
Targets never delivered improvements in the public sector, and worse still gave an illusion of control. This article explains why, with evidence |  | Computer Says No! Rethinking support services at Stockport Council
Stockport Council introduced systems thinking as a trial in their support services. What they discovered has transformed their service. |  | Jeremy Cox: On viewing benefits as a system
Vanguard's Public Sector Expert, Jeremy Cox discusses key issues around benefits, a crucial local authority system |
In The Press
Low morale at Revenue & Customs threatens government plans, MPs warn
The Guardian, 9th March 2010, Morale inside Revenue & Customs (HMRC) is so low that government plans to tackle aggressive tax avoidance are in jeopardy, according to a report today by an influential group of MPs. HMRC have been using Lean as an improvement methodology. | Hospital patients routinely treated in storerooms, survey shows
The Guardian, Randeep Ramesh, social affairs editor, 9th March 2010, Nearly two-thirds of nurses in poll say patients treated in areas not designed for clinical care, from cupboards to kitchen. More insight into command and control management from the top. Note the Department of Health's response. |
Systems Thinking Videos
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Podcast
Podcasts available in ITunes
Rethinking Lean Service
Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong
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Current News
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