Systems Thinking in Action

Economy of scale - It's a myth! John Seddon introduces private sector clients Laurence Barrett and Rob Brown, who explain why they first tried and then rejected Front office/back office shared services

A Tool too far: A Systems Perspective of Targets Targets never delivered improvements in the public sector, and worse still gave an illusion of control. This article explains why, with evidence

Getting the Benefits Denise Lyon, Deputy Chief Executive, East Devon District Council tells us about the senior leader's systems thinking journey and the transformation in benefits

Computer Says No! Rethinking support services at Stockport Council Stockport Council introduced systems thinking as a trial in their support services. What they discovered has transformed their service.

Jeremy Cox: On viewing benefits as a system Vanguard's Public Sector Expert, Jeremy Cox discusses key issues around benefits, a crucial local authority system

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In The Press

A senior doctor swore at me for staying with a dying man... THAT'S how bad this out-of-hours crisis has become Daily Mail Online, 8th February 2010, Dr Ellie Cannon writes that targets are stopping people doing the right thing. Systems Thinkers have known this for years. Although it does make the government LOOK like it is doing something.

Simon Caulkin wins columnist of the year award Last year The Observer made the management journalist Simon Caulkin redundant as part of a reorganization. Now Simon has won columnist of the year award and their decision appears more like a move to silence an effective critic who upset the political applecart.

Deliverology Rears Its Ugly Head in the United States New Systems Thinking, Tripp Babbitt reports that the corrosive targets regime kicked-off by Barber has reached the USA. The will wreck services for the poorest members of society who have no voice.

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Systems Thinking Videos

Introducing The Systems Thinking Review John Seddon, MD of Vanguard and Visiting Professor at Cardiff University Get the Flash Player

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External Video

Podcast

Podcasts available in ITunes

Change Management Strategies - Interview with John Seddon Stuart Corrigan interviews Professor John Seddon, CEO of Vanguard Consulting Ltd and originator of the Vanguard method (c) about change management strategies Get the Flash Player

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Current News

Your LGC votes shape policy! Your votes in the LGC great debate have led to the systems thinking preferred method to win first place

Systems Thinking Quarterly December 2009 Vol. 2 Second newsletter on Systems Thinking in the South West

Learning to Let Go The CAA regime is unhelpfully judgmental and manifestly unfair, says a report launched today called “Learning to let go.

Stockport Council systems thinkers win national prize Stockport Council have won the IT Service Management Forum award for service innovation 2009

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Events

Tenants not Targets: do the right thing and watch cost fall Systems thinkers are speaking about the astounding success that this method is having in Portsmouth City Council

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Book Review

If Disney Ran Your Hospital – 9½ Things You Would Do Differently Andy Brogan reviews Fred Lee's book and finds some things that should interest managers

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Ask The Expert

John Seddon answers John Seddon answers this month's question: Is it ever helpful to define standard work in a service industry environment?

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Submitted Articles

Thoughts on Benefits review A Benefits Processing team member felt moved to write to say how they feel about systems thinking and what the transformation of their service means to them

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