How do we change thinking? How do we change thinking? In most systems 95% of performance can be attributed to the system and as little as 5% is affected by the individual worker.
Dr Steven Alder: My cure for the NHS Telegraph, 29th May 2013, Steven Alder, has done some remarkable things for stroke patients in Plymouth. A remarkable man, influenced by the Vanguard Method.
The biggest cause of shared services failure? Howard Clark writing at Calchas blog with a post suggesting shared services may be an poorly understood efficiency solution applied to an effectiveness problem.
Rethinking Lean Service Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong
Jeremy Cox answers Vanguard's Jeremy Cox answers this month's question:
How important to the success of change is the design of the change program itself?
