Systems Thinking in Action

Deliverology destroys service: Professor John Seddon addresses the faculty of California State University In this video Professor John Seddon addresses the California Faculty Association on the dangers posed by Sir Michael Barber's 'Deliverology'

John Seddon: Seminal moments that informed the evolution of the Vanguard Method The Vanguard Method evolved as John Seddon learned from a series of seminal moments as he explains in this video.

Economy of scale - It's a myth! John Seddon introduces private sector clients Laurence Barrett and Rob Brown, who explain why they first tried and then rejected Front office/back office shared services

A Tool too far: A Systems Perspective of Targets Targets never delivered improvements in the public sector, and worse still gave an illusion of control. This article explains why, with evidence

Computer Says No! Rethinking support services at Stockport Council Stockport Council introduced systems thinking as a trial in their support services. What they discovered has transformed their service.

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In The Press

HMRC's infuriating unwillingness to respond to the queries of taxpayers Telegraph.co.uk, 8th September 2010, a letter writer explains his difficulty when trying to speak to a human at HMRC. John Seddon has been warning about the Lean industrialization of HMRC since May 2006.

New, Larger, Re-designed ‘Scrap The Pledge’ Wristbands Police Inspector Blog, 4th September 2010, all about the state of targets in the UK police force. Plus read the comments on this inside view of policing.

Deming, Systems Thinking, and the Future Quality Digest, 2nd September 2010, Don't be a copycat; think and learn

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Systems Thinking Videos

Introducing The Systems Thinking Review John Seddon, MD of Vanguard and Visiting Professor at Cardiff University Get the Flash Player

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External Video

Podcast

Podcasts available in ITunes

Rethinking Lean Service Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong Get the Flash Player

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Current News

Systems Thinking: The Leaders Summit - November 25th, Milton Keynes John Seddon introduces the leaders summit, moments of profound revelation that might hurt your head a little

Vanguard helps Edinburgh City Council to compete for the APSE 2010 Efficiency Award Vanguard has helped Edinburgh City Council change its thinking and design a new gully cleaning system

Vote for Systems Thinking in the world's first Management Innovation Prize John Seddon's systems thinking method is competing for the world's first management innovation prize

Systems Thinking at work in Nottingham AdviceUK have transformed their advice service using Vanguard Systems Thinking. They have produced a great cartoon that explains it all

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Events

Process Mapping and Analysis One-Day Workshop Thursday 16th September 2010, The Conference Centre, Villiers Hotel, Buckingham - Places available

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Book Review

Maverick Andy Brogan reviews Ricardo Semler's book Maverick

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Ask The Expert

John Seddon answers John Seddon answers this month's question: Is it ever helpful to define standard work in a service industry environment?

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Submitted Articles

John Seddon: Fools with Tools John Seddon discusses the fundamental questions that need answering before even considering the use of tools

Why do we believe in economy of scale? Professor John Seddon asks why do we believe in economies of scale? The answer is of crucial importance to the UK public sector

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