John Seddon answers
John Seddon answers this month's question: Is it ever helpful to define standard work in a service industry environment? |  |
Richard Davis answers
Vanguard's Richard Davis answers this month's question: Can the methodology be translated into a community setting in a way which enables people to envision the sort of community they want, to think about the purpose of 'community'
? | |
Jeremy Cox answers
Vanguard's Jeremy Cox answers this month's question:
How important to the success of change is the design of the change program itself? | |
