Deliverology destroys service: Professor John Seddon addresses the faculty of California State University
In this video Professor John Seddon addresses the California Faculty Association on the dangers posed by Sir Michael Barber's 'Deliverology' |  |
John Seddon: Seminal moments that informed the evolution of the Vanguard Method
The Vanguard Method evolved as John Seddon learned from a series of seminal moments as he explains in this video. | |
Economy of scale - It's a myth!
John Seddon introduces private sector clients Laurence Barrett and Rob Brown, who explain why they first tried and then rejected Front office/back office shared services | |
A Tool too far: A Systems Perspective of Targets
Targets never delivered improvements in the public sector, and worse still gave an illusion of control. This article explains why, with evidence | |
Computer Says No! Rethinking support services at Stockport Council
Stockport Council introduced systems thinking as a trial in their support services. What they discovered has transformed their service. | |
Systems Thinking repairs contractor heralds Revolution in service provision
Residents of Portsmouth City Council are able to get a repair done exactly when they want it. And guess what? As quality increases costs are going down! | |
Jeremy Cox: On viewing benefits as a system
Vanguard's Public Sector Expert, Jeremy Cox discusses key issues around benefits, a crucial local authority system | |
Unintended Consequences: Anti Social Behaviour
When Hounslow Homes changed their thinking about Anti Social Behaviour, they transformed their service | |
Let’s improve the system – A Systems Thinking model of Leadership
The old myths peddled about leadership have led management down a blind alley, whereas Systems Thinking and its focus upon practice, points towards a productive new way | |
Seeing Housing Repairs as a System
Deena Pickard talks about what is found in check and redesign in housing repairs. Counterintuitive knowledge, learnt by studying repairs as a system | |
Systems Thinking People: David McQuade at the helm
David McQuade CEO of Flagship Housing Group is a new sort of Leader, a systems thinker with a different approach achieving amazing results | |
Portsmouth's Owen Buckwell: A Very Local Hero
Owen Buckwell, Portsmouth City Council has transformed the housing service provided to residents after his thinking about management changed | |
Getting back to caring: Working in a systems thinking care organisation
Staffordshire County Council have been using systems thinking to achieve dramatic results
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Glasgow Housing Association achieves accreditation to the Vanguard Method
Solving the problem of rent arrears requires different thinking | |
Vanguard in New Zealand
Eight years after its first UK public sector intervention, Vanguard is now working with Local Authorities in New Zealand | |
